Get Support
FOR EMERGENCIES ONLY
For high impact situations such as a wide network outage or loss of phone service, utility work that may damage district fiber cabling, or an imminent danger related to technology equipment. Not for inquiries or routine service. Emergencies only. Please call: 803-738-8441
NO SUPPORT BY EMAIL
Direct emails to support addresses including helpdesk@richland2.org, powerschool@richland2.org and alio@richland2.org are no longer available. Emails to those addresses will automatically reply with a link to this web page. Support representatives are no longer monitoring these addresses.
Please do not email support representatives directly via their personal email accounts for support issues. The ticketing system is designed to route requests to the appropriate person(s), and help to better keep track of your requests so that we can provide better service.
CHROMEBOOK ISSUES
Requires special access. We have a special system for Chromebooks. Your school Technology Learning Coach (TLC) has access to that system. Please consult with your TLC for any issue related to Chromebooks.
R2HQ FOR QUESTIONS AND REMOTE
If you just have a question or for something that does not require in-person service, R2HQ is a great option.
Best for:
Employee Systems |
Linq ERP, Dashboards, AppXtender Formerly alio@richland2.org |
Student Systems |
PowerSchool, Online Registration Formerly powerschool@richland2.org |
Web Applications |
Travel Requests, Mileage Reimbursement, 1TWO1 System Formerly webmaster@richland2.org |
Network Accounts |
Passwords, Duo Issues Formerly helpdesk@richland2.org |
General Questions |
Quick Answers, In-Person Service Not Required Formerly helpdesk@richland2.org |
CREATE A SUPPORT TICKET
If it requires in-person service, or is not specifically listed above, please create a support ticket.
Best for:
- Computers
- Printers
- ClearTouch Panels
- Software Installation
- Telephones
- Network and Internet
- All General Service Needs
QUESTIONS AND ANSWERS
If you’re curious about how our support options work, you may find this information helpful.
What happens if I don’t use the correct support option?
We’ll reach out to you and take care of you either way. We may have to first assist you with creating a ticket if the type of issue requires one.
Why is email support no longer available?
Email support is quick and easy for the requester, but it’s disorganized and difficult to manage for a support team. Tickets help us to provide better documentation and keep track of issues in progress. Most importantly, if you're accustomed to emailing a specific person, and that person is not available, your request may not be addressed in a timely manner.
Why so many options?
The Chromebook system is tailored to manage those devices in a very specific way. The Contact Us form in R2HQ is really a simple ticket system which is quicker and easier for you, to bridge the gap between email, which is no longer supported, and a full ticket, which takes more time to manage for both you and the support representative.
In the future, all of these functions will be consolidated into one new system. This is an intermediate approach to offer convenient support options which best suit the situation.