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TECHNOLOGY EMERGENCIES

Your entire building network or phone system is out of service, or similar high impact issues that affect most people in your building, and quick response is required.

The best method is for your TLC to create an ‘Emergency’ priority ticket online. If your TLC is not available, or is not able to login to the Technology Helpdesk website to create a ticket, please call the Technology Department emergency line.

Emergency Phone: 803.738.8441 option 9 (Emergencies Only Please!)

Business Systems

(Including Alio, MyHR, Dashboards, Document Imaging, and Time Clock Plus)
Alio Support Center
MyHR
Email: alio@richland2.org
Phone: 803.738.8441 option 2

Student Systems For PowerSchool and Parent Portal

Email: powerschool@richland2.org
Phone: 803.738.8441 option 1

Web Applications

For Sharepoint, eMileage and Travel Requests
Email: webmaster@richland2.org
Phone: 803.738.3311

Technology Purchasing

For all questions and issues related to purchasing technology items.
Email: itpurchasing@richland2.org
Phone: 803.738.8441 option 3

Technology Administration and Information

For general questions or to reach technology administration:
Email: jgilbert@richland2.org
Phone: 803.738.8441 option 5

General Support

For any other type of issue which is not more specifically addressed above, all staff are able to create tickets online at our Technology Helpdesk website here: Technology Work Order

Only if you are unable to use the Technology Helpdesk website and your school TLC will not be available to assist you within a reasonable timeframe, you may leave a message with our general inbox here:

Email: helpdesk@richland2.org Phone: 803.738.8441 option 4

Please note that the general email and phone inboxes are not monitored in real-time, and are not for immediate assistance. You should always create a support ticket if you can.