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Chromebook Troubleshooting & Repairs

8/25/2021

MOST Chromebook issues that do not involve physical damage to the device can be solved by troubleshooting. Please refer to this document - https://bit.ly/CB_Trouble for detailed suggestions and solutions. The most common "fixes" are to update the Chrome browser, clear browsing data, and charge the device overnight. 

The new model Chromebooks, Dell 3100, are very "finicky" about charging and powering on. Make sure that you never allow the battery level to get below 25%. If you are eLearning, it helps to keep your Chromebook plugged in all day. Definitely charge it every night! You may need to gently hold in the power button for 5 or more seconds to power your Chromebook on and you may need to retry this several times. Look in the troubleshooting document for more information about power problems.

If you have tried all the troubleshooting suggested without fixing your issue, if there is physical damage to your Chromebook, or you need a replacement charger, please complete the Chromebook repair request form and you will be contacted about your problem - https://bit.ly/repair_request